nordnung.ai is validated in real IT operations, anonymized until participants approve being named.
Case study · SecureVibe IT Solutions GmbH, Hamburg
October 2026
81%
of IT operations at SecureVibe ran automatically.
Since July 2026, nordnung.ai has been in production in the IT operations of SecureVibe IT Solutions GmbH. The team approves critical steps, and every step is recorded in the audit log.
How it started: the first pilot
The first pilot ran at our first customer: 203 managed devices, operated by SecureVibe IT Solutions GmbH, an IT service provider in Hamburg. No extrapolation: every ticket classified individually, every minute booked in 6-minute increments.
1,348
real customer tickets, individually classified
2,258 h
booked working time in 12 months
56%
of support hours the AI colleague took over in the first pilot after the ramp-up
The finding
The typical case takes 24 booked minutes: password reset, permissions, Outlook profile. The ten largest items (network rebuilds, migrations) alone carry a third of all hours: project work. Nearly all standard cases are automatable; what is not automatable is essentially project work. Exactly the division of labor you want. Today, standard cases interrupt the project work.
The standard cases compared
| Standard case | booked so far (avg) | agent active (avg) |
|---|---|---|
| Password reset & account unlock | 21 min | 1.2 min |
| Mailbox permissions & delegation | 21 min | 1.5 min |
| Outlook errors & profile | 38 min | 2.5 min |
| Standard software installation | 75 min | 2.8 min |
| Onboarding new colleagues | 95 min | 4.0 min |
Booked time includes context, consoles, and documentation; agent time is pure active compute time (derived; we keep measuring it in live operations). On top comes what users feel most: the agent starts in seconds instead of a queue, around the clock.
Cost and outcome
Cost for the same work
compared with €60 internal full cost per hour of IT work
One third
Per agent hour
guide value, depending on the model
~€20
All amounts net. Figures from the first pilot, not a guarantee.
What the team did with the time
Bottom line: the same work costs roughly a third with nordnung.ai. In fact, the automation rate at SecureVibe was 81% in October 2026. What needs people stays with the team: projects, decisions, approvals.
Measured: tickets, booked times, classification. Derived: agent time. Assumed: period and delegation rates. We walk through the full calculation openly in a conversation.
Walk through the numbers with usValidation 01
Validation 02
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